This policy explains what personal data MedAzerbaijan collects when you use medazerbaijan.com or contact us, why we need it, who we share it with and what rights you have. We process personal data in accordance with the Law of the Republic of Azerbaijan on Personal Data.
1. Who we are
MedAzerbaijan is a medical travel coordinator located at Nizami street, Baku. We are responsible for the personal data described in this policy.
For any question about your data, write to info@medazerbaijan.com.
2. What data we collect
We collect only the data needed to answer your request and organise your trip.
- Contact details, such as your name, phone number, messenger account, email, country of residence and preferred language.
- Medical information you choose to share, such as the diagnosis, medical reports, test results, scans and the list of medicines.
- Travel details, such as dates, passport data when needed for an invitation letter or bookings, and information about companions.
- Correspondence with your coordinator.
Medical information belongs to a special category of personal data. We process it only with your explicit consent and only for the purposes described below.
3. Why we use your data
- To answer your request and stay in contact with you.
- To pass your documents to doctors for a medical review and prepare a treatment plan and estimate.
- To organise the trip, including visa support, transfers, accommodation, interpreters and registration at the place of stay.
- To arrange follow-up after you return home.
- To meet requirements of the law of the Republic of Azerbaijan.
We do not use your medical information for advertising and we do not sell personal data.
4. Legal basis
We process personal data on the basis of your consent, which you give when you send a request, and in order to take the steps you ask for before and during the trip. In some cases processing is required by law, for example registration at the place of stay.
You can withdraw your consent at any time. This does not affect processing that took place before the withdrawal, but we may no longer be able to continue organising your treatment.
6. Transfer between countries
When you send documents from abroad, your data is transferred to Azerbaijan. If a doctor or service provider in another country is involved, we tell you in advance and transfer only the data that is needed.
7. Messengers and email
If you contact us through WhatsApp, Telegram or email, these services also process your messages under their own privacy policies. If you prefer, ask your coordinator for another way to send medical documents.
8. How long we keep data
We keep personal data only as long as it is needed for the purposes in this policy or as required by law. After that the data is deleted or made anonymous.
9. How we protect data
Access to personal data is limited to staff who need it for their work. We use technical and organisational measures to protect data from loss, misuse and unauthorised access.
10. Website and cookies
The website uses only the storage needed for it to work, such as remembering the items you tick in the travel checklist. This information stays in your browser. If we add analytics tools, we will update this policy and ask for your consent where required.
11. Your rights
You have the following rights.
- To know whether we process your data and to receive a copy of it.
- To ask us to correct inaccurate data.
- To ask us to block or delete your data.
- To withdraw your consent.
- To file a complaint with the competent state authority of the Republic of Azerbaijan.
To use these rights, write to info@medazerbaijan.com. We will reply within the period set by law.
12. Patients under 18
Requests for patients under 18 must be sent by a parent or legal guardian, who gives consent on the patient's behalf.
13. Changes to this policy
We may update this policy. The date of the latest version is shown at the top of this page.
Questions about this document? Write to us and we will explain.
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